Summary: This Privacy Policy ("Policy") describes how jillino ("jillino," "we," "us," or "our") collects, uses, stores, and protects the personal information of players and visitors ("you") who access jillino.net. This Policy is compliant with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
01 Introduction
jillino is committed to protecting the privacy and personal data of all players and visitors to the jillino platform. We understand that trust is the foundation of any relationship — and that trust begins with being transparent about how we handle your information.
This Privacy Policy applies to all personal data collected through jillino.net, our mobile applications (if any), and any other jillino-branded digital touchpoints. It applies to registered players, prospective players, and general visitors to the Platform.
By accessing or using the jillino Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform.
02 Personal Data We Collect
jillino collects the following categories of personal data, depending on how you interact with the Platform:
- Identity Data: Full legal name, date of birth, gender, nationality, and government-issued ID details (e.g., PhilSys ID, passport, driver's license, SSS/GSIS card).
- Contact Data: Email address, Philippine mobile number, and residential address.
- Account Data: Username, encrypted password, account preferences, and communication settings.
- Financial Data: Payment method details (e.g., GCash account reference, PayMaya/Maya account reference, bank account details for withdrawals), transaction history, deposit and withdrawal records. Note: jillino does not store full payment card numbers.
- Gaming Data: Game history, betting activity, session duration, wagering patterns, and bonus usage.
- Technical Data: IP address, device type, browser type and version, operating system, screen resolution, and time zone.
- Usage Data: Pages visited, features used, click-through data, and navigation patterns within the Platform.
- Communications Data: Records of your interactions with jillino's customer support team, including live chat transcripts and email correspondence.
- Verification Data: Documents submitted for Know Your Customer (KYC) verification, including copies of government-issued IDs and proof of address.
03 How We Collect Your Data
jillino collects personal data through the following means:
- Direct Submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
- Automated Technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, and server logs.
- Third-Party Sources: Identity verification data from licensed KYC/AML service providers; fraud detection data from security partners; and analytics data from trusted analytics platforms.
- Payment Processors: Transaction confirmation data from GCash, PayMaya, and Philippine banking partners, used solely to verify and process your financial transactions.
04 How We Use Your Personal Data
jillino uses your personal data for the following purposes:
- Account Management: To create, maintain, and manage your jillino player account.
- Identity Verification: To verify your identity and age (21+) in compliance with PAGCOR regulations and Philippine AML laws.
- Transaction Processing: To process deposits, withdrawals, and bonus credits accurately and securely.
- Platform Operation: To deliver games, features, and services; to personalize your experience; and to maintain platform performance and security.
- Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through our 24/7 support channels.
- Legal Compliance: To comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct.
- Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
- Marketing Communications: To send you promotional offers, newsletters, and updates about jillino — subject to your communication preferences and applicable opt-out rights.
- Analytics & Improvement: To analyze usage patterns and improve the jillino Platform, user interface, and overall player experience.
05 Legal Basis for Processing
jillino processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173):
- Consent
: Where you have given explicit consent for specific processing activities, such as receiving marketing communications.
- Contractual Necessity: Where processing is necessary to perform our obligations under the Terms & Conditions you have agreed to, including account management and transaction processing.
- Legal Obligation: Where processing is required to comply with applicable Philippine laws, including PAGCOR regulations, AMLA requirements, and tax obligations.
- Legitimate Interests: Where processing is necessary for jillino's legitimate business interests, such as fraud prevention, platform security, and service improvement — provided these interests are not overridden by your privacy rights.
06 Data Sharing & Disclosure
jillino does not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist in operating the Platform, including payment processors (GCash, PayMaya, Philippine banks), KYC/identity verification providers, cloud hosting providers, and customer support platforms. All service providers are contractually bound to process your data only as instructed by jillino and in compliance with applicable data protection laws.
- Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law or regulatory mandate.
- Law Enforcement: Philippine law enforcement agencies, where disclosure is required pursuant to a valid court order, subpoena, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of jillino's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
- With Your Consent: In any other circumstances where you have given explicit prior consent to the specific disclosure.
Important: jillino will never share your personal data with advertisers, data brokers, or unaffiliated third parties for their own marketing purposes without your explicit consent.
07 Cookies & Tracking Technologies
jillino uses cookies and similar tracking technologies to enhance your experience on the Platform. The following types of cookies may be used:
- Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
- Performance & Analytics Cookies: Used to collect anonymized data about how players use the Platform, helping us identify areas for improvement. These cookies do not identify you personally.
- Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
- Marketing Cookies: Used to deliver relevant promotional content within the jillino Platform based on your activity. These are only activated with your consent.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jillino Platform. For detailed instructions on managing cookies, refer to your browser's help documentation.
08 Data Retention
jillino retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
- Active Account Data: Retained for the duration of your active jillino account relationship.
- Transaction & Financial Records: Retained for a minimum of five (5) years following the date of the transaction, in compliance with Philippine AML and tax regulations.
- KYC Verification Documents: Retained for a minimum of five (5) years following account closure, as required by PAGCOR and AMLC regulations.
- Customer Support Records: Retained for three (3) years following the resolution of the relevant inquiry or dispute.
- Marketing Data: Retained until you withdraw consent or opt out of marketing communications, after which it will be deleted or anonymized within 30 days.
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized so that it can no longer be associated with you.
09 Data Security
jillino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS Encryption: All data transmitted between your device and jillino's servers is encrypted using industry-standard SSL/TLS protocols.
- Encryption at Rest: Sensitive personal data stored on jillino's servers is encrypted using strong encryption algorithms.
- Access Controls: Strict role-based access controls ensure that only authorized jillino personnel with a legitimate business need can access personal data.
- Two-Factor Authentication: jillino's internal systems require multi-factor authentication for staff accessing player data.
- Regular Security Audits: jillino conducts regular security assessments and penetration testing to identify and address potential vulnerabilities.
- Incident Response: jillino maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights, jillino will notify the National Privacy Commission (NPC) and affected players in accordance with RA 10173 requirements.
While jillino takes all reasonable steps to protect your data, no system is completely immune to security risks. You are encouraged to use a strong, unique password for your jillino account and to enable two-factor authentication where available.
10 Your Data Privacy Rights
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jillino:
- Right to Be Informed: The right to be informed about how your personal data is collected, used, and processed — which this Privacy Policy fulfills.
- Right of Access: The right to request a copy of the personal data jillino holds about you, along with information about how it is being processed.
- Right to Rectification: The right to request correction of any inaccurate or incomplete personal data held by jillino.
- Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jillino's legal retention obligations.
- Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
- Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.
To exercise any of these rights, please contact jillino's Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy. jillino will respond to all verified data subject requests within 15 business days.
Note: Some rights may be subject to limitations where jillino is required to retain or process your data to comply with legal obligations, such as PAGCOR regulations or AMLA requirements. jillino will always inform you of any such limitations when responding to your request.
11 Children's Privacy
The jillino Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. jillino does not knowingly collect personal data from individuals under the age of 21.
If jillino becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all associated data will be deleted, and any deposits may be returned at jillino's sole discretion. If you believe that a minor has registered on the jillino Platform, please contact our support team immediately.
12 International Data Transfers
jillino primarily stores and processes player data within secure data centers. In some cases, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international KYC verification services.
Where such transfers occur, jillino ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that require the recipient to maintain data protection standards equivalent to those required under Philippine law. jillino will not transfer your personal data to countries that do not provide an adequate level of data protection without your explicit consent or without implementing appropriate protective measures.
13 Updates to This Privacy Policy
jillino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, jillino will notify registered players via email or a prominent notice on the Platform. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
Your continued use of the jillino Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how jillino protects your personal data.
14 Contact & Data Protection Officer
jillino has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:
- Data Protection Officer: jillino DPO
- Email: [email protected]
- General Support: [email protected]
- Live Chat: Available 24/7 via your jillino account dashboard
- Response Time: We aim to respond to all privacy-related inquiries within 15 business days
If you are not satisfied with jillino's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). For more information about your rights under RA 10173, please refer to the NPC's official resources.
For responsible gaming support, self-exclusion requests, or problem gambling assistance, please visit our Responsible Gaming page.